• [Pub.35kJE] Download :

    A Guide to Customer Service Skills for the Help Desk Professional PDF




    by Donna Knapp : A Guide to Customer Service Skills for the Help Desk Professional

    ISBN : #0760072620 | Date : 1999-11-16

    Description :

    PDF-06c38 | This book is designed to provide individuals interested in the field of technical customer support a guide to the “soft skills” and the “self-management skills” needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercis… A Guide to Customer Service Skills for the Help Desk Professional


    Download eBook A Guide to Customer Service Skills for the Help Desk Professional by Donna Knapp across multiple file-formats including EPUB, DOC, and PDF.

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    [Pub.85AHc] A Guide to Customer Service Skills for the Help Desk Professional PDF | by Donna Knapp


    A Guide to Customer Service Skills for the Help Desk Professional by by Donna Knapp

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